Last Updated: December 23, 2025
At Fielgarage, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our store.
1. Information We Collect
Personal Information
When you visit our store or make a purchase, we may collect the following personal information:
- Name and contact information (email address, phone number, billing address, shipping address)
- Payment information (processed securely through our payment providers)
- Order history and purchase details
- Account credentials (if you create an account)
- Communication preferences
Automatically Collected Information
We automatically collect certain information when you visit our website:
- Device information (IP address, browser type, operating system)
- Browsing behavior (pages viewed, time spent, links clicked)
- Cookies and similar tracking technologies
- Location data (based on IP address)
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders, products, and services
- Provide customer support and respond to your inquiries
- Send you marketing communications (with your consent)
- Improve our website, products, and services
- Prevent fraud and enhance security
- Comply with legal obligations
- Analyze website usage and customer behavior
3. Information Sharing and Disclosure
We may share your information with:
Service Providers
We work with third-party service providers who help us operate our business, including:
- Payment processors
- Shipping and fulfillment partners
- Email marketing platforms
- Analytics providers
- Customer service tools
Legal Requirements
We may disclose your information if required by law or in response to valid legal requests from authorities.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
We do not sell your personal information to third parties.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure payment processing through trusted providers
- Regular security assessments and updates
- Access controls and authentication measures
- Employee training on data protection
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect website functionality.
Types of Cookies We Use:
- Essential Cookies: Required for website operation
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used to deliver relevant advertisements
- Preference Cookies: Remember your settings and preferences
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Objection: Object to certain processing of your information
- Portability: Request transfer of your data to another service
- Withdraw Consent: Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the information provided below.
7. Marketing Communications
With your consent, we may send you promotional emails about new products, special offers, and other updates. You can unsubscribe from marketing emails at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Updating your account preferences
- Contacting us directly
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
9. Children's Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than Egypt. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Fielgarage
Email: customer.care@fielgarage.com
Phone: 010 20803246
Address:
El-Iman, Al Kom Al Akhdar, El Omraniya, Giza Governorate, Giza, Egypt
We will respond to your inquiry within a reasonable timeframe.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.